Sep 25, 2008 Acai Berry complaint |
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Page 1 of 2 Most companies have the courtesy to have a decent Return Policy. Prior to that they also have the obligation to provide you with a receipt of some sort. This company is lacking of it.
They will in no way accept returns (a $89.31value). They will only provide you with a confirmation number and a cancellation number but not send email notices unlike most companies who do business electronically.
Calling both of their customer service numbers (18773508480 or 18012087485) is a terrible wait. They will put you on hold for at least 3 to 5 minutes.
I am very dissatisfied.
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Acai Berry Complaints
1. Written by oble, on 11-12-2008 22:57
       
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2. Written by Jiet, on 21-10-2008 20:06
What a scam!
I haven't realized this's toatally a scam until this afternoon!They never answer the calls.I'll do anything to cancel the *** service.If i failed,do I need to cancel my card?
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3. Written by crzyqt82, on 21-10-2008 14:48
after 40 minutes of being on hold listening to the headache inducing music, they finally answered the phone and just said it was shipped out on the 20th. I had them cancel it anyways since it had taken so long to reach them. I WILL NOT fall for this again.
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4. Written by crzyqt82, on 21-10-2008 13:52
I order the product on the 10th and today is the 21st. Have not received it yet. Tried to call and cancel it and I am either on hold forever or it rings busy. I'm starting to get really frustrated.
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5. Written by Smart girl :), on 21-10-2008 13:44
Send and email to melissa AT supremeone.com
This is what i got back:
Dear Jaclynn,
We are sorry to lose you as a Supreme Brands customer. As you have requested we have canceled your VitalAcai Reward Value Program as of 10/21/08 and you will no longer receive any further shipments from us.
Thank you for your interest in our products
If you need any further assistance, please contact our customer service department.
Sincerely,
Melissa
Customer Service Department
941 Pearl Street, #27
La Jolla, CA 92037
www.supremeone.com
Toll Free Customer Support Line: 1-888-513-5775
Customer Service Representatives are available Monday - Friday 9am to 5pm Pacific Standard Time
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6. Written by Smart girl :), on 21-10-2008 13:43
Send and email to
This is what i got back:
Dear Jaclynn,
We are sorry to lose you as a Supreme Brands customer. As you have requested we have canceled your VitalAcai Reward Value Program as of 10/21/08 and you will no longer receive any further shipments from us.
Thank you for your interest in our products.
If you need any further assistance, please contact our customer service department.
Sincerely,
Melissa
Customer Service Department
941 Pearl Street, #27
La Jolla, CA 92037
www.supremeone.com
Toll Free Customer Support Line: 1-888-513-5775
Customer Service Representatives are available Monday - Friday 9am to 5pm Pacific Standard Time
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7. Written by DGirl, on 21-10-2008 01:07
Yes they did the same to me. Cancelled as soon as I received the product and still was charged the monthy amt. after the 14 days. People beware do not fall victim into this scam. I wish I saw this website before ordering this crap. And now I am fighting to get my money back. I've read other comments here. Cancel ur card or don't let ur bank know to not allow any more transactions from this company. I will do the same. Good luck to everyone.
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8. Written by Jennifer, on 20-10-2008 14:05
I ordered my trial on October 11 and I still have NOT received it. Today is Oct. 20. The trial period ends on the 25th, so what do I do? The numbers constantly ring busy!!!
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9. Written by Chelsea, on 17-10-2008 11:22
Been calling these customer service numbers for days, and noone will pick up....also they charged me after I cancelled, i cancelled right away after ordering the trial....
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10. Written by I never even ordered anything, on 10-10-2008 19:28
I got some Acai Berry stuff yesterday and some colon stuff today. How did they get my info and do they have my bank account information? How?
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